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Shipping Policy

Last updated: 06/13/2026

Thank you for shopping with Allolamp. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your orders. We aim to provide full transparency so you can shop with complete confidence.

Allolamp delivers curated lighting products worldwide through trusted logistics partners, ensuring careful handling, stable transportation, and reliable delivery performance. Our orders are dispatched from our fulfillment warehouses located in the United States and Asia, depending on product availability and your delivery destination.

1. Processing Time (Handling Time)

Orders are processed on business days only (Monday to Friday), excluding U.S. public holidays.

  • Small Parcel Shipping / Priority Express: 1–7 business days.
  • Large Item Delivery: 1–7 business days.
  • Custom Production: 1–15 business days.

Note: Orders placed after 2:00 PM PST (Los Angeles, California, United States) will be processed on the next business day. Orders placed on weekends or public holidays will begin processing on the following business day.

2. Shipping Time (Transit Time) & Coverage

After your order has been processed and safely packed, it is handed over to our logistics partners. Estimated shipping times and geographical coverage vary by service level:

Service Level Logistics Route Estimated Shipping Time Coverage Countries Product Category
Small Parcel Shipping International Air Freight 10–15 business days United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Poland, Czech Republic, Australia, New Zealand Small Lighting Products
Large Item Delivery Sea Freight + Local Trucking 25–30 business days United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Australia, New Zealand Large Lighting / Furniture
Priority Express Air Express Lane 8–12 business days United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Australia, New Zealand Premium Products
Custom Production Hybrid Air / Sea Logistics 10–30 business days United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Australia, New Zealand Made-to-Order Lighting

3. Total Delivery Time

The complete timeframe to receive your package is determined as follows:

Total Delivery Time = Processing Time (Handling) + Shipping Time (Transit)

Example (Small Parcel): If handling takes 2 business days and international air freight takes 12 business days, you can expect to receive your order in approximately 14 business days.

4. Shipping Days

Physical shipments and carrier handovers occur from Monday to Friday. Logistics operations and dispatch centers are paused on Saturdays, Sundays, and U.S. public holidays.

5. Order Cut-Off Time

To ensure the standard processing timeline applies immediately, orders must be placed before 2:00 PM PST (Los Angeles, USA) on a business day. Any orders submitted after this cut-off time will enter the processing queue on the following business day.

6. Shipping Rates

We offer structured shipping options tailored to your order type:

  • Free Standard Parcel Delivery: Available at no charge for all qualifying Small Lighting Products within the coverage zones.
  • Complimentary Freight Delivery: Standard ground/sea freight is fully covered for Large Lighting and Furniture orders within the supported regions.
  • Priority Express & Custom Production: Due to dynamic routing and dimension constraints, please contact our support team directly at support@allolamp.com prior to checkout to receive a precise shipping rate calculation.

7. Tracking Your Order

Each order includes comprehensive tracking details once dispatched. You will receive an automated shipping confirmation email containing your tracking number and a link to monitor your delivery progress via the carrier's official system.

If you do not receive your tracking information within 3 business days of placing your order, please reach out to support@allolamp.com for immediate assistance.

8. Customs, Duties & Taxes

For international deliveries outside our primary fulfillment zones, orders may be subject to local import taxes, customs duties, and brokerage fees imposed by the destination country.

  • These additional charges are the sole responsibility of the recipient.
  • Allolamp is not liable for structural transit delays caused by local customs clearance procedures.

9. Delays & Exceptions

While we work closely with our carriers to guarantee timely delivery performance, unexpected exceptions can occasionally disrupt schedules. Delays may occur due to:

  • Severe weather conditions and environmental disruptions
  • Carrier operational backlogs or peak seasonal demand fluctuations
  • Customs inspection and holds
  • Incorrect, incomplete, or unverified shipping addresses entered at checkout

Please review your delivery address carefully prior to finalizing payment to avoid delivery failures.

10. Contact Information

For any inquiries regarding shipment status, lost parcels, damaged goods, or freight rate calculations, please contact our customer support team:

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