Refund & Return Policy

Return & Refund Policy

Last updated: 06/13/2026

At Allolamp, we take pride in the quality of our lighting products. If you are not fully satisfied with your order, we offer a straightforward return process in accordance with our policy outlined below to ensure a fair and transparent shopping experience.

1. Return Eligibility

You may return your item(s) within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging, hardware, and accessories.
Be free from any damage caused by misuse, modifications, or incorrect installation.
Be accompanied by proof of purchase (e.g., order number or receipt).
We accept returns of both defective and non-defective goods.

Items that show signs of use, modification, or missing parts may be refused or not eligible for refund approval.

2. Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items.
Custom-produced or made-to-order lighting fixtures.

3. Restocking Fee

We do not charge any restocking fee for returned items. Refunds will be processed strictly according to the value of the returned products.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

Company Responsibility: If the return is due to our error (e.g., product defects, manufacturing issues, arrived damaged, or incorrect shipment), Allolamp will cover the return shipping costs and provide a full refund.
Customer Responsibility: If the return is due to personal preference (e.g., change of mind, incorrect size/style selected), the customer is responsible for covering the return shipping costs.

Note: We highly recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We are not liable for lost or undelivered return packages.

5. How to Request a Return

To initiate a return, please contact us at:

Email: support@allolamp.com
Subject line: Return Request – Order #[Your Order Number]

Please include a brief explanation of the issue and attach clear photos or videos if the item is damaged or defective. Once your return is reviewed and approved by our support team, we will provide the return address and specific instructions.

Returns sent to us without prior authorization will not be accepted.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Inspection Time: Refunds are processed within 1–2 business days after the returned item arrives at our facility.
Issuance: If approved, your refund will be issued and automatically applied to your original method of payment within 7 days.
Processing Time: Please allow additional time for your bank or credit card company to process and post the refund to your account.

7. Exchanges

We process exchanges by having you return the original item for a refund and placing a new order for the desired item. If you need a replacement due to a defect or damage, please refer to Section 8.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number.
Clear photos or videos of the item and its packaging.

Our support team will promptly assist you with a replacement or a full refund at no extra cost to you.

9. Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as there is often some processing time before a refund is cleared.

If you’ve done all of this and still have not received your refund, please contact us at support@allolamp.com.

10. Return Window Clarification & Exceptions

To ensure full transparency and compliance with advertising standards:

Clear Timeframes: All return windows and deadlines are clearly stated; customers have a full 30 days from the delivery date to initiate a return request.
Defective Items: There are no hidden limitations, restocking fees, or specialized penalties applied when returning defective, damaged, or incorrectly shipped items.
No Arbitrary Denials: Return requests will not be refused arbitrarily as long as the items meet our clear and upfront eligibility criteria (unused condition, original packaging, and valid proof of purchase).

11. Contact Information

If you have any questions about returns, refunds, or this policy, please reach out to our team:

Email: support@allolamp.com
Website: https://allolamp.com/