Refund & Return Policy

At Allolamp, we take pride in the quality of our lighting products. If you are not fully satisfied with your order, we offer a 30-day return window to ensure a fair and transparent shopping experience.

Return requests must be submitted within 30 days of receiving your order.

1. When Returns Are Accepted

We accept return requests under the following circumstances:

Product defects or damage: Items that arrive damaged or with manufacturing issues.
Incorrect shipment: Products that do not match your original order.

2. Return Condition Requirements

To ensure fairness and quality control, returned items must be:

Unused and in original condition
Returned with original packaging and accessories
Free from damage caused by misuse or installation errors

3. Return Request Process

To initiate a return, please provide:

Your order number
A brief explanation of the issue
Photos or videos if applicable

Our support team will review your request and provide return instructions if approved.

4. Refund Processing

Once we receive and inspect the returned item, refunds are processed within 1–2 business days.

Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Return Shipping Responsibility

Company responsibility: If the return is due to our error (defective, damaged, or incorrect item), we will cover return shipping costs and provide a full refund.
Customer responsibility: If the return is due to personal preference (e.g. change of mind or incorrect selection), the customer is responsible for return shipping costs.

6. Notes

Returned items that show signs of use, modification, or missing parts may not be eligible for refund approval.

Refund & Return Policy