Shipping Policy
Allolamp Shipping Information
Allolamp delivers curated lighting products worldwide through trusted logistics partners, ensuring careful handling, stable transportation, and reliable delivery performance.
Orders placed after 2:00 PM PST (Los Angeles, California, United States) are processed on the next business day. Shipping operations are paused on weekends and U.S. public holidays.
Shipping Structure
| Service Level | Logistics Route | Handling Time | Delivery Time | Coverage Countries | Product Category |
|---|---|---|---|---|---|
| Small Parcel Shipping | International Air Freight | 1–3 Business Days | 10–15 Business Days | United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Poland, Czech Republic, Australia, New Zealand | Small Lighting Products |
| Large Item Delivery | Sea Freight + Local Trucking | 1–5 Business Days | 25–30 Business Days | United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Australia, New Zealand | Large Lighting / Furniture |
| Priority Express | Air Express Lane | 1–3 Business Days | 8–12 Business Days | United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Australia, New Zealand | Premium Products |
| Custom Production | Hybrid Air / Sea Logistics | 1–15 Business Days | 10–30 Business Days | United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Switzerland, Australia, New Zealand | Made-to-Order Lighting |
Shipment Tracking
Each order includes a tracking number once dispatched. Customers can monitor delivery progress via the carrier’s official tracking system.
If tracking information is not received within 3 business days, please contact support@allolamp.com.
Delivery Variations
Actual delivery times may vary due to customs processing, logistics conditions, or seasonal demand fluctuations.
Customer Support
Our support team assists with shipment delays, lost parcels, or damaged goods and ensures timely resolution of delivery issues.